CANCELLATIONS & RETURNS
Items may be returned within 14 days following the date of delivery, subject to the following terms and conditions:
– you must notify us of your intention of returning the item by sending an email to firstname.lastname@example.org; we will supply you with the address where the item must be returned;
– items must be returned in their original condition, new, unused, unworn and with all the original tags still attached where appropriate;
– items must be returned in their original, undamaged box with labels still attached where appropriate, as this is considered part of the product;
– items must be returned accompanied by the official documentation (original receipt).
– you must keep a proof of return shipment, as we will not accept responsibility for parcels lost in transit.
REWOP will not be responsible or liable if any item you wish to return is lost, misdirected or delivered late as you have to bear the risks of the shipping method that you choose.
Please note that we are unable to accept returns of merchandise that is not received in the above-specified conditions. In particular, we strictly do not accept any item with any indication that it was worn or used. In such cases the item will be returned to the purchaser. REWOP has sole discretion in determining whether the products are in original condition when returned.
To ensure that your return is adequately protected in transit, we recommend you send your items back in the original packaging provided.
If you prefer, you can contact us by telephone and we will be happy to talk you through our returns procedure. Alternatively, simply send your contact details to email@example.com and you will be contacted as soon as possible.
RECEIVING A REFUND
Upon receiving a return, we will verify that the returned items satisfy the conditions of the return policy mentioned above. All returned items will be subject to our strict quality control procedures to ensure that the items satisfy the return policy terms and conditions.
If the returned items do not satisfy our quality control standards, terms & conditions REWOP will refuse the return and the items will be sent back to the customer.
If the returned items satisfy our quality control standards as per the conditions of the return policy, a full refund will be issued to the original purchaser’s credit card. Please note that card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers and unfortunately we are unable to influence this procedure and time span.
Please follow the same procedure for returns. However if the product you return is faulty, incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packaging charge. (Please keep a receipt for the return postage).